Return management service for your returns and exchanges


Return management - Manage your eCommerce returns and exchanges with ease through our streamlined service

Return management is our service that aims to make it as easy as possible for you and boost your growth in international markets. With its help, your customerss who want to make a return or exchange benefit from the convenience of requesting a courier visit at a time and place specified by them to hand over the product(s) themselves. 


Return management – Advantages of the service and benefits for online customers


💠 Convenience for your customers

By offering a Return management service to request a courier for returns, you make it easy for customers to return products they don’t want for some reason. They don’t have to worry about packing and shipping the products back to you – we take care of that for them. This is how we improve your customers’ overall experience and increase their satisfaction with your online store.


💠 Higher possibility of re-sales

Offering hassle-free returns improves your customers’ overall shopping experience, leading to higher levels of customer satisfaction and more re-sales. When customers know they can quickly and easily return products they’re unhappy with, they’re more likely to purchase from you again in the future.


💠 Maximum ease of process

With our Return management service, you don’t have to worry about logistics. We take care of the entire process, from pick up from the customer’s address to delivery back to your address or our fulfillment warehouse, so you can focus on running your business. This will save you valuable time and help you improve your operations.


💠 Cost-effective solution

Our Return management service is affordable and cost-effective, especially for smaller online businesses that don’t have not only the time, but also the resources to manage returns quickly and efficiently on their own. By outsourcing returns management to us, you save time and money to be invested back into your business.


What is the Return management process


Step 1: Customer initiates a return

When a customer wants to return a product, they can initiate the return process through the communication methods you have established for your online business – email, live chat, chatbot, private message on social media, or a direct form in your online store.


Step 2: Create a request

The user can choose an exact day and time, as well as a location for a courier visit, including their home or office. Once such information is provided to you, all it takes is for you to visit your client panel on our platform and in less than a minute fill out the return request via courier visit.


*If your website or platform has the required functionality, we offer the option of API integration with our system. With this integration, the user fills out the appropriate form or return field on your site and the information comes directly to us. This way you don’t have to spend even a minute to generate the request.


Step 3: Scheduled pickup

On the scheduled pickup day and time, a courier visits the designated location to pick up the product. Our courier partners in the various countries of our delivery network take care of the subsequent logistics, including packing the product and transporting it back to your address or our fulfillment warehouse (depending on whether you use our fulfillment services)


Step 4: Processing the return

If you prepare your online orders on your own, the returned products will be routed to your warehouse address. However, if you use our fulfillment services, the returned products will arrive at our fulfillment warehouse where the order was originally prepared and shipped. Upon arrival, the products are inspected to ensure good condition and undamaged commercial appearance, and are therefore eligible with your return policies. If everything is in order, we notify you and the customer and stock the products back. With this, the return logistics are complete and you can proceed with the return of payment for the order to the customer with confidence.


We understand that returns can be a painful side of business for online merchants. That’s why we offer reliable and efficient courier visit services for returns/exchanges. This way, you make the returns process easier and keep your customers happy in every situation.


To learn more about our Return management service and how it can benefit your online business, contact us today. Regardless of the size of your business, we tailor our services to your specific needs and requirements so you can grow successfully with our help. is also a socially responsible company, allocating funds from each processed shipment in its budget to support various social causes and initiatives. By entrusting their shipments to them, online merchants help various causes in support of disadvantaged people and various social and sports initiatives related to child and youth education and development.


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Our sales team is at your disposal for consultation and more information about the logistics services we offer for online stores.

They can be contacted via:

✆ 0700 70 755

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