We cover all communication 24/7 with the recipients of your orders and we do it in their native language for each of the countries to which we deliver. An additional advantage is that you communicate with one dedicated contact person in our team, regardless of the country of delivery. We are available for the online sellers anytime, regardless of the nature of the issue.
With this service, your e-shop is more legitimate to your new customers abroad. They will be able to talk to you whenever they need more information about your products, when they are unsure whether to make a purchase or not, or to ask you what is happening with their expected shipment.
Show your customers that they are important to you and minimize the percentage of shipments not delivered. How? By contacting them before processing the shipment. We will ask them for address details, we will inform them which courier company will be visiting them and when, and last but not least, we will give them the opportunity to buy something else.
What is an e-commerce site without being present and without advertising on social media? Our customer service colleagues will respond to messages, receive orders from there, and look after your excellent image in these popular sales channels.
Some online sellers believe that their work on a sale is complete when the shipment is dispatched. Yes, but not exactly. Some of the shipments are delivered on a first visit, while others are left with the courier for a second delivery attempt or for pickup at a courier office. If you do not contact the recipients of these undelivered shipments, the risk of them being left undelivered and returned increases. To do this, we will call these customers in order to arrange a second visit to the address they specify, to redirect the shipment or to invite them to visit their chosen courier office.
If your site provides your customers with a live chat option, we will be on the other side to assist and respond to them. We will respond according to your instructions to any email received, whether these are from end customers or corporate clients looking for new partnerships.